Designing games that change perceptions, opinions and even players’ real-life actions

 

In 1904, Lizzie Magie patented “The Landlord’s Game,” a board game about property ownership, with the specific goal of teaching players about how a system of land grabbing impoverishes tenants and enriches property owners. The game, which went on to become the mass-market classic “Monopoly,” was the first widely recognized example of what is today called “persuasive play.”

 

Games offer a unique opportunity to persuade their audiences, because players are not simply listening, reading or interpreting the game’s message – they are subscribing to it. To play a game, players must accept its rules and then operate within the designed experience. As a result, games can change our perceptions, and ultimately our actions.

In American University’s Game Lab and Studio, which I direct, we’re creating a wide range of persuasive games to test various strategies of persuasion and to gauge players’ responses. We have developed games to highlight the problems with using delivery dronesencourage cultural understanding and assess understanding of mathematics.

And we’re expanding the realm beyond education and health. With support from the Knight Foundation, we’ve been researching ways to connect games and journalism to engage people more deeply with issues in the news. (The Knight Foundation has also funded The Conversation US.) Our newest game, helping people and news organizations distinguish between real news and fake reports, is out now.

Game play involves action

When talking about games as a persuasive tool, I often repeat the notion that readers read, viewers watch and players do. It’s not a coincidence that when sitting down to learn a new game, a prospective player most often asks, “What do you do?” Persuasive play offers people the opportunity to do more than merely read or watch – they can engage with the game’s subject matter in fundamentally valuable ways.

In our work, we want to enhance people’s understanding of complex topics, change their perspective and encourage them to think critically about the world around them.

For example, Game Lab faculty member Bob Hone worked with the National Institutes of Mental Health to create a game that is now in clinical trials as a treatment for anxiety without medication. The game, “Seeing the Good Side,” asks players to find numbers hidden in detailed drawings of classroom scenes. In the process, players practice calming themselves by looking around an entire space rather than focusing on one person’s anxiety-provoking angry face.

Games can relieve stress in other ways, too. A recent study we conducted with Educational Testing Service found that a game we created to replace multiple choice standardized tests offered a more positive test-taking experience for students. In addition, students were better able to demonstrate their abilities.

Turning to the news

Persuasive play is most common in education and health, but it’s becoming more common in other fields too. We’ve been working on using game design techniques to get people to engage with the news. We’ve also proposed adapting lessons from gaming to attract and retain audiences for news websites.

A game about reality: The beginning of a commuter’s day starts with an alarm clock. American University Game LabCC BY-ND  

One project we did involved creating a game for WAMU, a National Public Radio affiliate in Washington, D.C. The station was covering public transportation failures in the city, specifically of the D.C. Metro subway and train service. We designed a game to increase audience engagement with the material.

WAMU sent an experienced reporter, Maggie Farley, into the field to interview a variety of Metro riders about their experience. We aggregated those stories into a single narrative and then made that story playable. In our “Commuter Challenge,” players have to make it through a week on the Metro system as a low-wage employee in the D.C. Metro service area.

The problems facing players align with real-world trade-offs the reporter found people making: Should a worker choose a pricey ride-share service to get to the daycare in time for pickup or save money by taking the train but risk incurring fees for being late? Should a worker trust the announcement that the train will be only 15 minutes late or decline an extra shift because of rail service outages? Players have to balance their family, work and financial demands, in hopes of ending the week without running out of money or getting fired for being late to work.

Boosting connections

WAMU found that the game got four times more visits than other Metro-related articles on its site. And people spent four times longer playing the game than they did reading or listening to the standard news coverage. People, it seemed, were far more eager to play a game about the plight of Metro riders than they were to hear about it.

Most recently, we released a game called “Factitious.” It works like a simple quiz, giving players a headline and an article, at the bottom of which is a link to reveal the article’s source. Players must decide whether a particular article is real news or fake. The game tells the player the correct answer and offers hints for improvement. This helps players learn the importance of reading skeptically and checking sources before deciding what to believe.

In addition, for each article we can see how many people understood or misunderstood it as real or fake news and how long they took to make the decision. When we change headlines, images or text, we can monitor how players’ responses adjust, and report to news organizations on how those influence readers’ understanding. We hope games like this one become a model for getting honest feedback from the general population.

While the original “Monopoly” aimed to explain the drawbacks of land grabbing, contemporary persuasive play has even grander hopes. This new generation of games aims to learn about its players, change their perceptions and revise their behavior in less time than it takes to build a hotel on Park Place.

 

This article was intially published in The Conversation.

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ABOUT THE AUTHOR

Lindsay Grace is an Associate Professor at American University and founding director of the American University Game Lab and Studio. His game designs have received awards from the Games for Change Festival, Meaningful Play, Advances in Computer Entertainment and Gamescape. Grace has published more than 50 papers, articles and book chapters on games since 2009. His creative work has been selected for showcase in more than eight countries and twelve states. He has given talks at the Game Developer's Conference (GDC), SXSW, Games for Change Festival/Tribeca Film Festival, the Boston Festival of Independent Games and many others. Current academic liaison and former vice president for the Global Game Jam™, Grace also served on the board for the Digital Games Research Association (DiGRA). He has curated game events in Europe and the US, including the Smithsonian American Art Museum's SAAM arcade. At American University Game Studio, he has worked with a client portfolio of more than $800,000 USD in gamification contracts for clients that include ETS, the World Bank and others.

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Monday, 11 December 2017